Support
A real person reads these
Something not working, or an idea for the app? Write to support@meloclip.app and you will get an answer within 48 hours. If you are reporting a bug, telling us which video you were transcribing helps enormously.
Frequently asked
The notes don't match what I hear
Transcription is an estimate. It struggles most with heavy reverb, background noise, very dense passages, and piano buried under other instruments. Two things help: pick the cleanest recording you can find, and use the editing tools to remove or move a wrong note — your corrections are saved with the project.
Both hands are on the same side
Hand separation is inferred from the music itself, so crossovers and wide voicings can confuse it. You can reassign any note to the left or right hand in the editor.
Does it work without internet?
Transcribing and exporting need a connection, because the analysis runs on our servers. Everything else — watching, editing, practising a project you already converted — works offline.
Can I use a YouTube video?
The app can import from a link, but you are responsible for having the right to use what you import, and some platforms' terms do not allow it. Public-domain recordings and your own videos are always safe. See our Terms.
Where are my videos stored?
On your phone. We send only the audio to our servers to analyse it, and delete it as soon as the job is done. Details in the Privacy Policy.
How do I cancel my subscription?
In your Apple Account settings, under Subscriptions — not in the app. Deleting Meloclip does not cancel a subscription.
How do I delete my account?
In the app: Settings → Delete account. It is immediate and permanent.
Will there be an Android version?
Not yet. Meloclip is iPhone-only for now.